FAQs

What format should the file be?
Your file should be a high-resolution transparent PNG with a minimum resolution of 300 dpi.

What is DTF?

Direct to Film (DTF) is a modern technique for creating full-color designs on garments. The process involves printing designs onto specialized film and then transferring them to clothing using a heat press. The film is coated with a special polymer powder that binds with the ink, ensuring a durable transfer. The printed design is then cut out, placed on the desired garment, and pressed to adhere the ink and powder to the fabric.

What is a Gang Sheet?

What is a Gang Sheet?
A gang sheet is a transfer sheet that includes multiple designs and colors printed together.

Application Instructions

What are the application instructions?

  1. Preheat your heat press to 280-300°F (155-160°C).
  2. Apply medium pressure for 9-13 seconds at 6 KG.
  3. Allow the transfer to cool for 10 seconds before peeling.
  4. Follow either cold peel or hot peel instructions as required.

File Resolution

The resolution of my file is not sufficient; can you still print it?
Yes, we can print it, but please note that the responsibility for quality issues due to low resolution will be yours.

Size Recommendations for Garments

What sizes should the designs be for adults?

  • Pocket: 4"
  • Baby Onesie: 5"
  • Toddler: 6"
  • Youth: 8"
  • Adult XS, S, M, L, XL: 11"
  • Adult 2XL, 3XL: 11.5"
  • Adult 4XL: 12"

Preparing Files with Adobe

How can I prepare my file with Adobe?
You can use Adobe Illustrator to prepare your files. We accept sheets from 22x20 to 22x200. Upload your designs and arrange them according to your desired size. Save your file as a PNG with 300 dpi by selecting Export - Export As. Ensure there is no background in the file.

Preparing Files with Canva

How can I prepare my file with Canva?
If Adobe Illustrator is not an option, you can use Canva. Please send your PNG files along with your order number to sales@jzemb.com.

Turnaround Time

What is your turnaround time (TAT)?
We ship orders the next business day.

File Review Before Ordering

If I send you my file, will you check it before I place the order?
Yes, please send your file to sales@jzemb.com for review before ordering.

Expedited Shipping Options

Do you offer expedited shipping?
Yes, we offer both express and overnight shipping options. You can select your preferred shipping method during checkout.

UV DTF Printing

Do you offer UV DTF?
UV DTF is not suitable for products that cannot withstand high pressure and temperatures.